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/ DELIVERY /

We work with our clients to determine the best delivery mechanisms for their business and staff.  Whether it's online or in person, one-on-one or in small group training sessions, we're flexible in how we deliver our solutions...

/ CONTRACTING & CONSULTANCY

After nearly two decades of commercial expertise and experienced insights, we are confident in our ability to deliver meaningful and actionable project outcomes.   We work with clients across APAC on initiatives and projects within the Business, Strategy & Operations space to conceptualise, simplify and articulate strategic plans, so they get done. 


 

/ WORKSHOP FACILITATION

We work with our clients on a granular level to create workshops which invigorate and educate staff, and pave the way to improved commercial outcomes.  The Echelon Effect workshops can include focus on...

  • Strategic planning

  • Marketing campaign & brand plan development

  • Leadership, communication & collaboration 

  • Competitor/Market Analysis & planning workshops

  • Team development:

    • Combining key team members to extract the expertise and experience necessary to define the best way forward for the business and the brand.

    • Authentic knowledge sharing from all team members

    • Courageous challenge of the status quo that maintains and respects the team dynamic and the individual

    • Creating empathic environments that encourage real discussion of the core market dynamics and opportunities therein

    • Defer judgement, explore new ideas and ways of thinking, storm in questions rather than answers

 

/ CUSTOMER ENGAGEMENT SKILLS, KNOWLEDGE & BEHAVIOURS TRAINING

Our research-based behaviour model focuses on the proven elements required for commercial success.  We focus on expanding access, establishing loyalty, and evolving awareness, comprehension, thoughts & behaviours to shift the needle on performance.  Our training teaches people to...

  • 'Think in' and ask better questions 

  • Bring ideas and action to the table

  • Focus less on 'What else can I tell them?' and more on 'What else do I need to know?'

  • Challenge assumptions, reframe and reposition > move beyond merely providing answers and solutions

  • Establish a way forward that benefits the customer and the company

  • Support the implementation of a Management & Coaching rhythm that ensures pull-through of learned behaviours

/ COACHING: ONE-ON-ONE OR SMALL GROUP
At The Echelon Effect, we work with individuals who are looking for coaching support that goes beyond the standard, to achieve the following;

  • Respectfully gets to the real issues/challenges

  • Brings focus to the individual, beyond the items on the table  

  • Offers advice, answers & fixes > as a last resort only

 

 

 

/ STRATEGIC CUSTOMER & KEY ACCOUNT MANAGEMENT TRAINING
Together with key stakeholders, we develop X-functional Account/Customer Management models that are tailored to every businesses unique requirements, including cultural considerations and Health Care Compliance requirements.

  • Start with true insights that catch both What & Why? 

    • Why us, why them, why me, why this product?

  • Think strategically, before we jump to what should we do?

  • Comprehensive understanding of customer hopes, dreams, aspirations and roadblocks 

  • Acknowledge and appreciate individual department goals 

  • Align and coordinate department tactics that honour the Company & Brand strategic plan and most importantly, align with the customer 

  • Support tactical execution using tools and tech that guides implementation, without adding administrative burden 

  • Establish review checkpoints via the path of least resistance, that coaches and supports, celebrating both the learning & success

 

/ KEYNOTE PRESENTATIONS

  • Sales Force Effectiveness

  • Customer Engagement

  • Strategic Customer & Account Management

Contracting
Workshop
Sales
Coaching
Acc management
Presentations
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